Last updated October 9, 2026
This policy applies to purchases from Social Impact LLC, doing business as IGNITED ("IGNITED," "we," "us"). It is part of our Terms of Service. We want you to start with confidence, so here is exactly how refunds work.
You can request a full refund for any reason within 14 days of your purchase date.
You can request a full refund of your $1 trial charge or your first $89 membership charge within 14 days of that charge. Renewal charges after the first $89 charge are not refundable. You can cancel at any time by emailing [email protected] before your next billing date to stop future charges.
You can request a full refund within 14 days of purchase as long as you have not attended a session. Once you have attended a session, the Kickoff Call is not refundable.
Email [email protected] and include your full name and the email address you used at checkout. Refund requests must be made by email.
We process approved refunds within 7 days of receiving your request, and we will email you when it is done. Refunds go back to the original payment method. Your bank or card company may take additional days to show the credit. Purchases made through a pay-over-time provider are refunded according to that provider's process and timing.
When a refund is issued, access to the related program or community ends.
We do not charge restocking or processing fees on approved refunds.
Email [email protected] or write to Social Impact LLC, doing business as IGNITED, 200 University Blvd, Suite 225-555, Round Rock, TX 78665.